BYPHONE

Sometimes you don't want to leave home to get the help you need.
We understand this. You can speak with a Counselor, Consultant or Coach by-phone.
Here's how it works In Just 3 Easy Steps!

1. Call one of our numbers to set an appointment.

Toll Free : 877-238-6664 or
From US: 850-492-3683

2. Arrange Payment for Counseling/Coaching/Consulting in advance of the phone appointment. Either:
        A. Pre-pay for 2 sessions (Yes your personal check is OK) we'll e-mail a paid invoice to you
        B. Use your Master Charge ®, Visa ®, American Express® or Discover® by faxing your Credit Card Authorization Form into our office.

On-Demand Phone Counseling/Coaching	$ 40/hr.	To Protect your privacy please call office to make credit card or debit card payments
Non-Profit Consulting/Coaching Must be a church or 501(c)(3) organization	$ 25/hr.
By-Phone Small Group Counseling (less than 8 participants) Group Rules	$ 10/hr.
By-Phone Large Group Counseling (8 or more participants) participation is greatly hindered in a large group Group Rules	$ 5/hr.
Self-Lead Support Group Lines Group Leader is participant of Group Group Rules Legal Notice Self-Lead Support Group Lines (Groups) are not nor should they be construed to be the program of or a service of The Dove Center, LLC. The Dove Center, LLC. assumes no liability, responsibility or culpability for information, communication or actions arising out of or pursuant to the participation in the Group or for the contents of the Group. Each Participant is, by participating in such Group, agreeing with the Group Rules as listed below and especially with Act of Volition Statement found in said rules.	Suggested Donation of $25 per year per participant or $2.50/hr per participant Checks payable to The Dove Center, Inc. or use PayPal Below	We offer these as a public service, $25/person/year or $2.50/hour will allow us to cover the teleconferencing line cost.

3. Call the counselor/consultant at the designated time.

Telephone Counseling/Coaching is the process of exploring deep hurts, pains and problems with a trained professional Counselor by telephone. The fees are generally lower than in-office counseling because of the loss of visual contact between the Counselor and the Caller. All rules of confidentiality still apply in this setting. Remember: hard wired phone lines are the most private.

Telephone Group Counseling is the process of exploring deep hurts, pains and problems with a group of other Callers who are dealing with similar issues, while a trained professional Counselor leads the group by telephone. This is done using teleconferencing technology, and is private as long as no one who is not a part of the group dials in. Because of this eventuality, privacy rules are required for participants of a Telephone Group Counseling session. Click on this button to view rules Group Rules . Remember: Hard wired phone lines are the most private.

Support Groups are groups where there is no professionally trained counselor present as Group Leader. The Group Leader is an non-professional counselor/participant who manages the group and participates in the discussion as a peer to the other participants. The Leader is someone who has successfully found a degree of victory over a life struggle which the participants of the group are still working to overcome. This type of group is for mutual burden bearing, accountability, encouragement and spiritual support. This is done using teleconferencing technology, and is private as long as no one who is not a part of the group dials in. Because of this eventuality privacy rules are required for participants of a Telephone Group Counseling session. Click on this button to view rules Group Rules . There are no required fees for these groups, however we request that you consider a donation for the cost of the teleconferencing line and our reimbursement to the Group Leader for their long distance cost incurred in coordinating the group. We suggest a donation of either $25.00 per year or a minimum of $2.50 per hour to cover our cost. This, however, is not required for this group type. Remember: Hard wired phone lines are the most private.

Group Rules

Definitions:

Group - A support Group, whether sponsored by The Dove Center, LLC or Not. These include, Self-Lead Support Groups, Telephone Support Groups or Telephone Group Counseling or Chat Line Support Groups.

Group Leader - An non-professional counselor, or layman who participates in the Group like any other participant, but who supervises and manages the timing and rules of group activities/interaction.

Counselor - A professionally trained counselor (at least Masters Level) who carries some type of professional mal-practice insurance and is credentialed in his or her field of study.

Telephone Support Groups
and
Telephone Group Counseling

Only the Leader of the Group is required to give his/her first and last name to all participants of the group
Participants, other than the Leader, must use their first name or a nickname ONLY!
Participants will decide if they will allow anyone at anytime to join the group (an open group structure) or if only those that originally joined the group will be allow to participate for the duration of the group (closed group structure)
The Leader will set the duration of the group and will manage group interaction.
Act of Volition:
As a participant of the Group, I/we understand that it is the policy not to give advice; but, rather to aid me/us in discovering a solution to my/our problems. I understand that the Counselor/Group Leader will not give me/us advice or tell me/us what direction I/we must take. The Counselor/Group Leader will/may aid me/us in listing all possible alternatives and then I/we will decide what path I/we will take. I/we understand that the Counselor/Group Leader’s role is simply that of a caring guide, Therefore I/we, take full responsibility for my/our own actions and/or decisions and/or outcomes. By participating in this group I am agreeing that I/we hold The Group Leader/Counselor,The Dove Center, Inc., its employees, its directors, it contractors, its agents or assigns harmless for outcomes arising from any decisions I/we make after or during the time that I/we are engaging or have engaged in counseling, consulting or coaching with a staff member, whether full-time, part-time, or adjunct of The Dove Center, LLC.
It is recommended that Group sizes not exceed 8 participants
Since the teleconference lines use no operator or passwords, there may be an occasional "stranger" dialing into the call by mistake. This is rare, but if it occurs, politely inform the caller they have called into a private teleconference and to please hang up. If the Problem persists, have all callers hang up and call back one minute later. If the problem continues Customer can call Sponsor's office toll-free 877-238-6664, Sponsor will assist in reassignment to a different teleconferencing line.

General Etiquette
for using teleconference lines

Since more than one person must be calling in at one time for the line to connect, the leader of the group should have either a cell phone or second line available so that if one of the group is slightly late (you know, their watch battery is low, the dog swallowed the clock, etc, etc,) then they can call the group leader on a different line and the group leader can call in from the other line, then hang up once the late person is connected.
Land line (with cords attached to the hand-set) phones are the best to use for clarity: the Group Leader should use this type for best performance. Cell phones and cordless phones should be avoided due to static, echo and other bothersome audio quirks, however, these are OK for listeners if they have a mute button and only de-mute when they need to speak. Always mute your phone when you expect a noise to be a distraction to the other participants (don't forget heavy breathing or scratchy beard against receiver of phone). Leaders Should Monitor this noise level and alert participants.
If you're planning to leave the conference early, mute your phone and hang up gentlly. If your leader requires it, excuse your-self.
If you're a great participator (you're not shy and you like to ask questions) count to 3 before jumping in after a lull in the speaker's cadence to give the more shy types a chance to speak-up.
If you're a leader of a group, leave time for questions at the end and ask if there are questions after each major point. Count to at least 10 before speaking after asking for questions. This will give those, who are not linguistically gifted, time to formulate ideas